首先你擔心的可能是 我成功了沒有，我覺得你還是先看完我的經歷 你就會明白了。我2016年3月在深圳 找到了一份工作， 因為老闆是個德國人，所以我選擇留下來鍛鍊口語和學習亞馬遜，這期間我經常和他 吵，因為他總是限制我 做這個做那個，比如說 A-To-Z claim, 老外的做法是 只要賬戶不出問題，損失一點又如何，可是如果明明是 buyer的錯，也要我們承擔嗎？我就是覺得不服，後來我不得不採取行動，note7出來後，我的FBA賣的特別好，後來爆炸，客戶大部分要求退還手機殼，因為30天亞馬遜政策，拒絕了大部分顧客，接下來就是claim，不是一個兩個，是太多了，9月份老外回德國，他管不住我了，我就大膽地 去申訴，按照那個亞馬遜提供的模板，把事情大致說了一遍，然後把自己的理由一個一個寫清楚，提交等待亞馬遜判決，國慶的時候，我老闆回來了，看到我那麼做，非常生氣，但是當他看到 申訴的結果時，他改變了看法，讓我多多做，我收到的claim 有30到40 個，大部分都成功了，保住了錢，但是有些失敗，我一直都不明白，我的理由那麼充分，直到後來，老外發現了，因為亞馬遜發了一個郵件給 註冊的郵箱，在6天內沒有回覆，算是敗訴，可是郵箱老闆是不會給我的，老外也沒承認 敗訴是他的錯，不過這算解了我的困惑，我的申訴方法是對的，雖然亞馬遜向著buyer,可是也要講理的！
我的提成太少了，我通過提成率 反過來算一個月賬號的大致淨收入，然後改變了我的目標，對， 我要自己做亞馬遜，我辭職後，開始做我的表格，可能你想到了，我花了10個月 每天8個半小時，總共上傳產品 3萬5千左右的產品，辭職後如果再讓我花10個月，我哪有那個時間，因為2017 有很多機遇，我要快，於是我就把公司的產品轉化我自己的，想一口吃個胖子， 但是要付出很大的代價，我花了2個星期把那麼多產品轉化為我的，熬了多少個通宵......
現在我告訴你，我的賬號 在2017年1月10號下午 賬號被關，因為那個熊，他是個牌子，我是前一天晚上才上傳的，當我看到亞馬遜的郵件時，我幾乎崩潰了，亞馬遜要求提供授權書，後來我去網上去搜這個產品的授權書，沒有，搜出的內容都是 授權書模板怎麼寫，那是給 有授權書的seller準備的，不是給我們這些 小本生意的，所以說 這條路行不通，不要再想了，即使可行，你有那麼多錢，那麼廣的人脈嗎？那麼第二個方法就是網上的那個 道歉模板，大致意思是:我們是菜鳥，知道錯了，會改的，接下來的改善計劃如下.....然後就會有評論說 有的成功了，有的失敗了。後來我也決定選擇 承認錯誤，祈求博得同情，我寫了很多，你們可以看我的內容，我英語不好，但是老外絕對能看懂，這就行了， 我的長篇 第一次申訴 內容就突出兩個重點， 一是我為什麼會犯這個錯，並承認錯誤，二是 我是一個有經驗的賣家，並不是菜鳥， 可是第二天上午，亞馬遜發來郵件說 我們已經決定關閉你的賬戶， 當時我真的......然後我就生氣了，突然想到一個辦法，我真的不知道他是否可行， 但是我又不甘心，我決定再試試，我寫了半個小時，突然亞馬遜發來郵件說 我們同意你繼續銷售！當時我看了一遍又一遍，沒錯，成功了， 我也哭了，24歲的男人啊！ 這裡之所以這麼大轉變，我需要詳細說給你聽，方法不是萬能的，希望給你些 借鑑和靈感，謝謝！
方法/步驟
2017年1月4號凌晨，我上傳700多個產品，但是最後失敗了60多個，我一看報告竟然是 系統偵測到你正在 不正常使用UPC，現暫時移除你的 上傳新產品的許可權，我遇到這個情況，但不是我的賬號，那時等了好幾天 我上班的賬號才自動恢復，開始我也是等了兩天，還是不行，於是我就想到聯絡亞馬遜說明情況 解除它，那是7號星期六，亞馬遜沒有線上聊天，於是我就寫郵件，沒想到亞馬遜打電話過來，於是我就電話裡問她，是不是亞馬遜對上傳產品有數量限制啊， 她說是的， 我說那是多少啊， 她說不確定 可能大概是一個星期1000到2000個，我一聽，連你們都不知道，還做什麼客服啊，當然我沒說出我的想法給她， 畢竟我們是求她辦事， 她建議我等到下個星期，7號星期六，美國星期五，我要等到10號啊，9號星期一，我等不了了，心裡還是想試試，於是晚上8點多，試了，竟然解除限制了，很高興，於是我把我沒上傳的1000多個產品全上傳了， 不過這次，我是分開上傳的，目的是為了測試亞馬遜到底數量限制多少，我連續上傳了600多，都沒問題，直到我全部上完，也沒發現問題，不過也沒得到答案，但是有一點是對的，一次上傳100到150是沒事的，不要一個表格一下子 上傳300以上全是新產品，上傳完後第二天10號就有單了，上午去買貨下午發貨，回來後不久，亞馬遜就發來郵件說我的賬戶或許由於產品侵權，並指出那個侵權的名字，就是上面那個熊，它是日本的Rilakuma，我真的嚇了一大跳，頓時不知所措，然後去查這個產品， 這下完了。
然後我就按照網上說的去申訴，下面是我的長篇英文，主要兩點，我是有經驗的，我承認錯誤等。
Dear Amazon seller support,
Thank you for your concern of my account.
We just received a notification today that our selling privilege has been removed because it may be a counterfeit product, here is ASIN, xxxxxx, i immediately check the listing, it is a iPhone7 bear doll phone case with hanging sling, i just upload this product on 1/8/17 6:09:57 AM PST, Batch ID: 50181017174. I take long time to find special products from suppliers, and make my products excel more perfectly, then i upload many products recently, but Amazon stop me to do like that, and temporarily close my right to upload new products on 4th,January, i have meet this condition when i worked for a company last year, i know it will take some days to recover, then i ask for help from Amazon, i explain it again and they suggest me to wait for next Tuesday, one day later, it is Monday in China, i just want to try again if it is right that the account only can upload specified amount for new products, i can’t believe, it recover, i feel so happy, then i upload my new product again, but this time i upload 100-150 products every time, then it is ok, i believe my products is attractive and our customers will like them, today i get a order from my yesterday new listings, i feel very happy that i am right when i choose special products. I worked for a company last year, name is 000000, you can check it, all products on selling i uploaded, when i leave the company, i learned many many for Brand products, so the 000000 account never closed by “Brand”, i am very carefully for new special products, when i doubt one product, i will check it online, then decide if upload it so that there will be no trouble for Amazon and me, the reason i choose to leave the company is there will be a good income if we are more professional on Amazon, i thought i have the ability to be more professional, second, i love to find new designs and share them to my friends, then i choose to build my account and sell on Amazon, i am 24years old, i can struggle for my young life, this is my new dream, just so! However, i still made a big mistake, i should check the bear yesterday, instead i feel happy and try to upload if my account recover, if there is a specific restrictive quantity for uploading new product one week, if does, what’s the quantity for one week, which the Amazon service also don’t know when i ask last Saturday, it is very important that i really need to know the exact number.....My account lived for 4 months, i build my dream when i worked for the company, my account is young, but actually my experience not, you can check 000000 account, there are at least 130 good seller feedback, many feedback and even product review said this seller is very good, because i have one year experience to make traditional foreign trade on 2014-2015, i write many emails to my customers before i meet Amazon, i like to talk with them by my heart, so they can know me and trust me, give their orders to me, i feel proud.....Now i need your hep again, i just check the bear doll, it is a Japan Brand, Rilakuma, i thought only U.S. BROWN BEAR is a very popular one, i really don’t know this Japan bear, but i am very very sorry that i violated the policy of Amazon for this product, it is my disgrace to make such a big mistake, i find the product, delete all by uploading inventory files, so it can disappear quickly from my account, now i explain my 4 months works for you, sell on Amazon is my dream, i beg you to forgive my hesternal mistake, i just made my first FBA by my own experience, it sell well than i expected, i really don’t want to break my dream today, i will be more, more carefully for each product, never let this mistake happen again, no trouble for Amazon, i promise! Thank you very much!
Just like 000000 account, i will also earn 130 good seller feedback for one year, provide best honest service to our customers, reply and solve every problem actively for our customer, let them feel happy to purchase on Amazon.
And please Amazon check all my listing, you can find that every first bullet point is “Warning:There are many cheaters who use a software to follow other sellers' product listings by a very low price, in fact, they don't ship any thing, you can check if their record of feedback condition is normal? If they have their own products? Don't waste your money and time for trouble”, i am also a victim when i work for 000000, because 000000 have many orders, many good products i upload, these cheaters follow many products in a short time since last September, i thought many ways to avoid this, i found many cheaters’ account dead by a negative seller feedback, then i got a idea to tell this to customers at a obvious place of Amazon product page, it works, so my new products also use this way to let my customer to avoid trouble, and choose right seller to fulfill its order, because these cheaters will ship nothing or very poor quality products to customers, and these customers will leave bad seller feedback for these cheaters, but will also leave bad product review for my listing, it is unfair, so i also told this to Amazon, and i also wrote an email to [email protected], report this and hope to solve this problem, and i thought many ways to avoid by myself, just worry about one thing, the customer will receive poor quality and feel bad on Amazon.
In a word, i really really need this account, i took long time for my Amazon account, please don’t let my hesternal mistake to break my dream, please please let me keep to sell on Amazon!
Look forward to receive your reply!
Best regards,
Store name:
Email:
Phone:+86
2017年1月11號上午， 亞馬遜看了我的申訴，決定還是不讓我繼續賣產品了，我很絕望，也很生氣，而就是這個時候改變了最終的結局
請先看亞馬遜發來的郵件：
Hello, You currently may not sell on Amazon.com because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.
不知道你發現什麼問題沒有，對， 就是這個單詞“may”,或許，也就是亞馬遜沒有100%確定，在我第一封郵件申訴時，我承認我侵權了，亞馬遜一看，哦，自己承認了，那好，那簡單多了，你就滾蛋吧，別在亞馬遜賣了！ 這就是套路啊，同志們！不打自招了，說什麼自己錯了，給個機會吧， 有用嗎？稽核的人會是你命中的貴人嗎？他很仁慈嗎？不會！！！
這裡有一個大大的Bug, 就是專業！你們可以看一下，申訴的選項裡，系統會給你一個模板，裡面的內容是什麼呢：知道自己錯哪了嗎？知道 接下來要幹什麼嗎？這兩點就是為了看你專業不專業， 那麼你要反過來想了， 你亞馬遜稽核團隊專業嗎？用一個 模稜兩可的詞 “may”來忽悠我，讓我跳進你的陷阱，這下等於證據確鑿了，而且不打自招了，這就是套路啊，是個陷阱啊，對於產品，那個熊公仔，你說侵權就侵權了，你說他是日本的牌子就是了，有證據嗎，一開始，只發一個ASIN 加一個名字 還用了一個單詞“may”沒有進一步的 充分說明，在我自己承認了後，堅決關了我的賬號，這還了得，我要投訴你這個不專業的稽核團隊，你們的手法是不合法的。我說我能提供證據證明我所說的，有必要的話，咱可以去法庭當面對質！
我之所以會想到這個，是因為 那個刀鋒戰士，運動員，他涉嫌殺害自己的女友，但是證據是 強行闖入他的家才取得的證據，後來被法官判為 方法不當，無罪釋放！
除此之外，我還說了另一個重點，請看下面內容，謝謝
我前面強調了時間，因為亞馬遜關了我的上傳許可權，於是我尋求幫助於亞馬遜客服，客服也不知道具體的數量是多少，這個本身就不專業，你不專業，但是我要探個究竟，於是我自己做測試上傳我的新產品，剛上完，第二天亞馬遜就發現了我的一個產品有問題，我還沒賣一個這個熊，我解釋 ：由於你們亞馬遜客服不專業，還得賣方自己去做測試，這需要花時間吧，短時間內1000多個產品 怎麼可能做得完，於是我把我的早已準備的新產品 去做測試，1個多小時，產品上完了，也沒得到答案，如果亞馬遜客服專業的話， 我還用著這麼著急去上傳嗎，有那個時間，我本可以 好好地 仔細檢查我的表格，發現問題並解決，也就不會出現昨天的錯誤，現在你要我一個人來承擔這個事情，公平嗎？某人必須也要站出來給個說法！！！
我在生氣的情況下 去賭一把，我真的很絕望，不知道會不會有作用，但是我就要說出來讓他看，我提供了我的 case id,證明我電話聯絡過亞馬遜客服，但是他們沒有給我一個確切的答案，還有我測試的上傳記錄 ID， 我在郵件裡 多次強調 這個單詞“may”,說他們不專業，而且還是套路，然後我就發郵件給 另一個團隊把 這幾張圖片發給他們，我剛發完，亞馬遜說 我們同意你繼續在亞馬遜銷售，我看3遍，然後我哭了......
這是我舉報的內容 加 我第二次申訴的內容
I report a Track from [email protected], i need your help to check this, someone should also take responsible for this case, please don't transfer this case to pg-review again, because i am also reporting their problem for this case, thank you very much! Following are details:
這是我第二次申訴發的內容
Your email have a big problem, it is improper: "because you are offering items that may infringe intellectual property rights or may be inauthentic", you said "may infringe" and "may be inauthentic", which mean not sure 100%, but we can contact you, there are 3 ways to reply your email, first is deny because you said"may", second we said apologize to you and beg your pity, third, we offer all document you requested, actually, this is a trap after seller reply you, this is illegal.
Second, Amazon didn't tell seller the quantity of uploading new products, after seller ask for Amazon service, Amazon can't offer a exact number to seller, this is not professional service, next seller want to test the quantity by itself because the seller worry about its account, seller took long time to make the inventory files, because the seller want to know the exact quantity, seller sacrifice the time to check its inventory files, instead upload its files directly for getting the answer, its your fault of Amazon service, you don't tell me the exact number and let seller find it by itself, if test, it need a lot of new products, it will need much time to make the file, then test it, but seller have made such a file with many products, if you tell me the exact quantity, seller will not test it by sacrificing the time to check inventory file, now you found my product "may infringe" and "may be inauthentic", not sure 100%, then confirm it 100% after seller reply you, and keep to close seller's account, so who should take responsible for this fault? I can provide the evidence what i said, here are case id:2024796131 2024806251, they are calling contact, suggest me to wait, when i said if it is restrictive quantity for one week, they also said "maybe" and don't know exact quantity, which is absolutely unprofessionally, then here are Batch ID: 50180017174 50181017174 50182017174, i can't find more early date because the Amazon system don't provide such a service, you can check them, i want to say if i should take all responsible for this fault with your unprofessional "may" and "may be"?
I write many words to explain why i upload the "may infringe intellectual property rights or may be inauthentic" you said, and i am also a professional seller with one year experience, i ask for you to check, do you really check what i said? There are any evidence?
I delete all "items that may infringe intellectual property rights or may be inauthentic" you said, and write my plan and explain why i plan, whatever my English is, but you can read it what i am expressing, right?
In a word, you use "may" this unconvinced word to wait my reply, then my reply became your answer, this is unprofessional for you [email protected] team, please tell me how i can report this trap to a person who can review your work, u . s . federal constitution? Now i make a screen shoot for this case as a evidence, everything must to have a evidence, so it can be convinced at a court, i don't threat anybody, i just want this justicial with evidence, somebody also must to take responsible for this.
I will ship all order of my account, it is nothing about our customers, you really don't need to emphasize this again and again by a common email template, this is also unprofessional. So now may i know if you take more time to check more details for this case?
I am waiting for your justicial reply!
整個過程就是這樣了，不知道能給你帶來多少，總之這是我親身經歷的，之前，我的老闆不讓我去 申訴 A-To-Z claim,我不聽，我就是要申訴，不申訴，損失了錢，還得了一個壞的影響，已經這樣了為何不申訴，我申訴多次，由於我訂單多，所以影響不是很大，最重要的是 我要測試 亞馬遜那些團隊的 執法 尺度，他們到底更關心什麼，對於客服或團隊個人，他又擔心什麼？ 失去工作？怕投訴？是我們求他還是他求我們？對於這種情況 為什麼我們變得這麼被動？
我相信 對於一個問題 至少有兩種解決辦法，就看你願不願意花時間去找！
我的這個方法是在特殊情況下發生的，用的也是特殊的方法，希望對你也有用！
龍之紫
河南漯河